Find answers to common questions, or get in touch with our team. We are an Australian team, available during Australian business hours.
Quick answers to things people ask us most.
Open the HR Portal from the sidebar, then tap Attendance. You will see a large clock-in button at the top. Your location may be verified if your employer has enabled geofencing.
Go to the HR Portal, select Leave, then tap Request Leave. Choose your leave type, pick the dates, and submit. Your manager will be notified automatically.
Type @Jeeves in any channel followed by your question. You can also tap the microphone icon to speak to Jeeves. It can summarise chats, check leave balances, schedule meetings, and more.
@JeevesType /task in any chat to create a task inline. You can also go to the Tasks page from the sidebar for a full board view with priorities, assignees, and due dates.
/task or Sidebar → TasksYes. Go to My Productivity in the sidebar. You will see your activity logs, focus scores, screenshots (if enabled), and attendance records. This is the same data your admin sees.
Click your avatar in the bottom-left corner of the sidebar, then go to Settings. You can set a custom status, change your availability (online, away, busy, offline), or set quiet hours.
Right-click (or long-press on mobile) any channel in the sidebar, then select Pin to top. Pinned channels will always appear at the top of your channel list for quick access.
Drag and drop any file into a chat, or click the attachment icon next to the message input. You can share documents, images, and files up to 100MB. Files are searchable and accessible from the channel's Files tab.
Can't find what you need? Reach out directly.
Help with your account, features, troubleshooting, or anything else. We respond within one business day.
[email protected]Interested in WorkAndGo for your team? Questions about plans, pricing, onboarding, or enterprise features.
[email protected]Data access requests, deletion requests, or questions about how your data is handled.
[email protected]
Our support team is based in Sydney, Australia.
We are available Monday to Friday, 9:00 AM -- 6:00 PM AEST.
Emails received outside business hours will be responded to the next business day. For Enterprise plan customers, priority support with extended hours is available.